Find out more about our theatre services, accessibility and sensory inclusive screenings.

Theatre Services & Accessibility


Assisted Listening Devices

A limited number of Listening Devices (which amplify the sound of the movie), Closed Captioning Devices and Descriptive Narrative Devices are available at no cost at the theatre and require a driver's license or credit card as security. Guests requiring this service should see the theatre manager 30 minutes prior to show time. 

Groups with members requiring assisted listening devices, please contact our Call Center at 1 (800) - DISNEY6.

Accessible Seating

The El Capitan Theatre offers accessible seating (as well as Companion Seating) on our Orchestra Level. There is no elevator at the El Capitan Theatre for Balcony Level Seating; this is only accessible via stairs. If you need accessible seating, please purchase Orchestra Level seats and see a theatre manager when you arrive at the theatre.


Restrooms are located on the lower and balcony levels of the theatre. Two accessible restrooms are located on the main floor (street level).

Service Animals

Although animals are not permitted in the theatre, an exception is made for service animals. Please inform a cast member if any accommodations are required at time of ticket purchase. Guests who use service animals must retain control of their animals at all times and should keep them on a leash or harness while visiting.

Sensory Inclusive Screening

The El Capitan Theatre’s sensory inclusive screening program gives all guests the opportunity to experience movies in a safe space with:

  • Dimmed lights and lower sound in the auditorium
  • Reduced smells and sounds in our theatre lobby
  • Altered security check-in processes and a reduced theatre capacity
  • Mobile sensory station
  • Sensory bags available upon request

The sensory inclusive screening program is in collaboration with KultureCity, the nation’s leading nonprofit organization creating sensory accessibility and inclusion for those with invisible disabilities. We have trained our cast members and are now certified as a sensory inclusive venue.

View a social story of El Capitan Theatre once you arrive, provided by KultureCity!