Assisted Listening Devices
A limited number of Listening Devices (which amplify the sound of the movie), Closed Captioning Devices and Descriptive Narrative Devices are available at no cost at the theatre and require a driver's license or credit card as security. Guests requiring this service should see the theatre manager 30 minutes prior to show time.
Groups with members requiring assisted listening devices, please contact our Call Center at 1 (800) - DISNEY6.
Accessible Seating
The El Capitan Theatre offers accessible seating (as well as Companion Seating) on our Orchestra Level. There is no elevator at the El Capitan Theatre for Balcony Level Seating; this is only accessible via stairs. If you need accessible seating, please purchase Orchestra Level seats and see a theatre manager when you arrive at the theatre.
Restrooms
Restrooms are located on the lower and balcony levels of the theatre. Two accessible restrooms are located on the main floor (street level).
Service Animals
Although animals are not permitted in the theatre, an exception is made for service animals. Please inform a cast member if any accommodations are required at time of ticket purchase. Guests who use service animals must retain control of their animals at all times and should keep them on a leash or harness while visiting.
Sensory Bags
Guests can request a KultureCity Sensory bag, which is designed to help people with sensory processing needs feel more comfortable in crowded or stimulating environments. The bags contain items such as noise-canceling headphones, fidget tools, sunglasses, and a communication card. A limited number of weighted lap pads are also available for guests to use during their visit. Guests interested in any of these items should see a theatre manager upon arrival.
Mobile Sensory Station (M.S.S.)
There are two mobile sensory stations at the El Capitan Theatre, one on the orchestra level and one on the balcony level. Mobile sensory stations are designed to provide a space for guests to find sensory relief.
