Policies & FAQs

Find out more about our theatre policies, code of conduct and frequently asked questions.

Theatre Policies

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Children Age 2 & Younger

Please be sure that each member of your party three years of age and older has a ticket for the movie. While the El Capitan Theatre does not require you to purchase a ticket for a child age two or younger, the child must sit on an adult's lap through the entire movie. With sold out shows, there may not be a seat near your reserved seats to purchase at the time of your show. Booster seats are available for all shows.


Costumes

Event Guests are welcome to attend in your favorite costume(s) but must abide by the following guidelines: All costumes must be family-friendly and cannot be obstructive, offensive or violent. Costumes cannot drag on the ground and/or impede Guests from being able to walk on uneven ground or steps. Costumes cannot contain sharp or pointed objects which may strike another Guest. Masks may not be worn by any Guests ages 14 or older (unless required for medical purposes). When worn by younger Guests, masks must provide unobstructed peripheral vision at all times with openings that allow the eyes to be fully visible. Lastly, costumes cannot contain any weapons which resemble or could easily be mistaken for an actual weapon.


Security and Bag Checks

To ensure a safe and enjoyable experience for all of our El Capitan Theatre Guests, all persons, bags, parcels and other items will be subject to screening/security checks upon entrance to the theatre. We reserve the right not to allow any bag, parcel or other item to be brought into the theatre, and to deal with any unattended object in such a way as we consider appropriate. Weapons of any kind and/or any weapons which resemble or could easily be mistaken for an actual weapon that pose a security risk are prohibited in the theatre. Any guest who leaves the theatre building (including entering the adjacent retail store) may only reenter the theatre through the front doors of the theatre and go through security check again.  

Code of Conduct

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For the safety and enjoyment of all of our guests, we ask that you comply with the following Code of Conduct while at the El Capitan Theatre.

By entering the Theatre, you consent to a physical search of your bags, personal belongings and person for recording devices or prohibited items. If you bring an unauthorized recording device into the Theatre, you consent to forfeiture of the device and its contents. If you attempt to use an unauthorized recording device, you consent to your immediate removal from the Theatre and forfeiture of the device. Unauthorized recording is against the law. 17 United States Code 501



The following items and activities are prohibited in the Theatre:

  • Outside food or beverages
  • Smoking
  • Alcoholic beverages
  • Marijuana or any illegal substances
  • Pocket knives, sharp objects, or weapons of any kind, or objects that appear to be weapons (also including toy blasters, squirt guns, etc.)
  • Laser pointers
  • Pepper Spray
  • Fighting, shouting, threatening or offensive behavior
  • Pets, except service animals (Trained service animals are welcome. Guests who use service animals must retain control of their animals at all times and should keep them on a leash or harness while visiting. Cast Members are not permitted to take control of service animals.)
  • Any other items that we determine may be harmful or disruptive.
  • Unauthorized recording/video or audio recording devices, including camcorders and tape recorders

Customer Responsibilities

  • Please follow all directions posted inside the theatre, including for entry, restroom access and in concession areas.
  • Please sit only in assigned seats and refrain from saving places in line for parties who are arriving later.
  • Children under the age of 12 should be accompanied by an adult.
  • Your bags and personal belongings may be subject to search for your own protection.
  • Appropriate attire, including shoes and shirts, is required at all times.
  • Costume masks may not be worn by any guests age 14 or older (unless required for medical purposes). When worn by younger guests, masks must provide unobstructed peripheral vision at all times with openings that allow the eyes to be fully seen.
  • Please refrain from talking during the presentation.
  • Please turn off audible cellphone alarms.
  • Anyone who appears to be under the influence of alcohol or drugs will not be allowed in the theatre.
  • Any guest who fails to comply with this Code of Conduct may be asked to leave the theatre. All laws will be strictly enforced. Theatre management reserves the right to amend this Code of Conduct at any time. 


Thank You For Your Cooperation!

Frequently Asked Questions

  • Please call 1-800-DISNEY6 (1-800-347-6396)

  • Book Group Tickets!

    Group Rate tickets, concession combos and more are available for parties of 20 or more! Let the El Capitan Theatre host your next group outing - families, friends, school groups, Scouts, clients and corporate events. Contact our call center at 1-800-DISNEY6 (1-800-347-6396) or disney.movie.tickets@disney.com to customize your ticket package to see a movie we are playing at the theatre.  


    Private Screenings

    Private Screenings are available based on theatre availability. Email disney.movie.tickets@disney.com with your Private Screening request and a cast member will contact you as soon as possible to discuss your options.


    Venue & Location Rentals

    The classic El Capitan Theatre is available for private event rentals. Step into Hollywood's glittering past at the legendary movie palace, conveniently located in the heart of the Hollywood Entertainment District.

    The theatre seats 1,000 guests with several lobby spaces for pre and post event receptions. The El Capitan Theatre is a full production facility capable of accommodating live stage shows, film and video screenings, live television broadcasts, concerts, and is ideal for corporate events. For venue availability and booking please call: 1-800-DISNEY6 (1-800-347-6396). For more information or to schedule a site visit, please email disney.movie.tickets@disney.com.

  • Although there is currently no bag size restriction, by entering the Theatre you consent to a physical search of your bags, personal belongings and person for recording devices or prohibited items.

  • All sales are final. Tickets purchased are for date and time purchased; no exchanges or refunds.